Dispatch Manager Carla manages the commercial and residential service and contract job scheduling and dispatch for all 21 of MacDougall’s field technicians. In addition, she makes sure that the team has all the necessary materials for jobs and assists with billing. She received her Dispatching Certificate from Middlesex Community College and has 17 years of industry experience. Outside the office Carla loves spending time with friends and family, watching Boston sports and bowling.
General Manager Steve has spent over 40 years in all phases of the construction business. He has a degree in English from Ithaca College and is a BPI Certified Building Energy Analyst. He started out building log cabins in Canada in 1975, worked for a large industrial contractor, ran his own cabinetry and architectural millwork business and a construction management consulting business. For many years, Steve also pursued a side career writing and producing natural history documentaries for Discovery Channel and PBS. Having traveled the world during his filmmaking years, Steve now stays close to home farming apples and making hard cider.
Operations SupervisorBrian is an integral part of our day-to-day operations. He assists with general field and shop operations, including coordinating tools, materials, and equipment between job sites. He is responsible for all sheet metal fabrication and installation as well as planning and scheduling between the sheet metal and HVAC teams on larger projects. After spending years in the union as a foreman, Brian is an expert on managing large crews on a tight schedule. He has his master sheet metal license, OSHA 10, and numerous certifications. When he’s not at work, he enjoys weekends in North Conway and spending time at his son’s basketball games.
Operations Manager Paul Jr. has been making service calls for MacDougall since he was five years old; learning the tricks of the trade from the best in the business, his father, Paul Sr. Even while a student at St. Anselm College; he would come home on weekends and breaks to make extra money. After college, he began working for MacDougall full time and hasn’t looked back since. He has a Master Plumber License, Master Sheet Metal License, Process Pipe Fitters License and EPA Certification. Paul leads all new business development and also oversees the estimating of large projects and the design and performance of large HVAC projects. He dedicates most of his free time to his wife and three sons, but when he’s not spending time with his family, he likes to golf and fish.
OwnerPaul Sr followed his father, Jack, who was an Iron Worker, into the trades as a member of Local 33 Roofers Union. After one of the older members suggested that a young man may be better off as a plumber, Paul looked for an apprenticeship and was able to find work at a well-known and highly respected plumbing and heating company in Weston. That apprenticeship provided the foundation of knowledge and workmanship that helped Paul build his company into what it is today. He now oversees larger commercial plumbing projects and all permitting and inspections. His primary focus is quality control and the proper development of the company's younger apprentices. All jobs are subject to his unrelenting pursuit for perfect plumbing. Paul Sr. holds a Master Plumber, Master Sheetmetal, and Master Pipefitters license along with numerous certifications. He spends the majority of his free time with his children and grandchildren and is also an avid golfer.
BookkeeperMaureen manages and processes all accounts receivable and accounts payable transactions as well as processing payroll, preparing job estimates, and HR maintenance. She received an Associate’s degree in business from Massasoit Community College and has over 20 years of bookkeeping experience. She enjoys reading, gardening and being a groupie for her husband’s rock band.
Senior Site SupervisorDave handles all aspects of larger residential plumbing projects including estimating, scheduling, purchasing and staffing. He is typically the first point of contact for builders, architects and designers to help with project development. His attention to detail and his precise install methods on intricate plumbing projects is the key to meeting our client's high expectations. Dave brings over 14 years of experience to MacDougall and holds multiple certifications including Master and Journeyman Plumbers licensing, a Journeyman Pipefitters license, OSHA 10 certification and Firewatch certification from the City of Boston. He loves Boston sports and the outdoors; spending his time playing golf, snowboarding, fishing and boating.